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“They treat their clients with care and they always provide solutions to make things easier.”.

“We would like you to know how much we appreciate the excellent service provided by Bupa to my husband and myself for medical procedures. We felt that being Bupa members was one of the best decisions we took. Bupa made our medical journey very smooth and pleasant. I would like to send a special thanks to a beautiful young lady called Hadeel Mohamed Gamal (from Deraya) who worked very hard for almost 2 months to organize all the needed documents. It was very kind of her to check on us after the operations. She made us feel that we are in safe hands with her constant care and professional performance. when we went home after a long trip from Zurich, Geneva to Cairo, we found beautiful flowers sent with a lovely card from Deraya team. Thank you again for letting us feel part of Bupa family.”.

“We would like to confirm that the service we always receive from Deraya is outstanding. It is also worth mentioning that Deraya managed to maintain all the requirements needed that affected our employees positively. I would like also to thank Sherif Elamin as he is very helpful and gives an outstanding customer relationship.”.

“This is to personally thank you for your great effort and follow through to close our Bupa deal with Deraya, I am very happy to have met you and I am very thankful for your patience and support to accommodate my family needs. We wouldn’t have closed the deal without your support. I know we were difficult and unorganized sometimes but, your patience, understanding and smile made it happen. Your perseverance is amazing. Thanks a lot for your amazing spirit, client handling and follow through. You are a great asset to your team and a fantastic representation to what a client facing person should be.”.

“As usual I would like to thank you for your professional follow-up and excellent customer care. To be honest, this is the best thing in the service provided.”.

“I just wanted to thank you for your outstanding help over the past few weeks, during weekdays and weekends. you are truly committed to giving customers the best service. Thank you once again for all your efforts in helping me resolve the issue and getting the renewal sorted.”.

“I am writing this message to you to express my utmost gratitude to all the efforts you have exerted with me during the last days regarding my policy. Your level of commitment towards supporting your clients is really remarkable. I am really happy that we have here in our country such level of customer service. Deraya should be very proud to have you among its team. Kindly pass my gratitude to Deraya Management for all the support I always receive from your company.”.

“I would like to seize this opportunity to extend to you, on the behalf of AmCham Egypt, our sincere appreciation for your invaluable support, outstanding service and professionalism. It is indeed a pleasure working with you all. All the best and Happy New Year.”.

“I wanted to extend my gratitude for a super star service you provided to myself and my wife during our trip to London last week. Managing it in a very professional way, our medical appointments, our scans and lab schedules along with your team in Egypt and London despite our short stay was astonishing. Thanks again for a job well done and wishing you and your company all the best.”.